Shipping Policy

Thank you for shopping with Wild Potion London. We aim to ensure your order reaches you quickly, safely, and in perfect condition.

Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).

• During busy periods or product launches, processing may take slightly longer.

Shipping Rates & Delivery Times

• UK Standard Delivery: £ – arrives in 2–4 business days after dispatch.

• UK Express Delivery: £ – arrives in 1–2 business days after dispatch.

• Free UK Standard Delivery on orders over £50.

(You can edit pricing and thresholds to match your setup.)

International Shipping

• We currently ship to selected countries outside the UK.

• International delivery times vary but typically take 7–14 business days.

• Please note that customers are responsible for any customs duties, import taxes, or local charges that may apply.

Tracking Your Order

• Once dispatched, you’ll receive an email with your tracking number (if applicable).

• You can track your order directly with the courier using this number.

Delayed or Missing Orders

• If your order has not arrived within the expected timeframe, please check your tracking link first.

• For further assistance, contact us at [insert customer service email], and we’ll be happy to help resolve the issue.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt with your order number and photos of the item(s).

• We’ll work quickly to replace or refund where appropriate.

Address Information

• Please ensure your shipping details are entered correctly at checkout.

• We are not responsible for delays or losses caused by incomplete or incorrect addresses.